Question description
research
THREE trends in your profession (my profession is customer service)and
create an APA-Style Annotated Bibliography that contains a list of at
least SIX articles, books and documents that supports your research. Before beginning the annotated entries, write a brief paragraph about the trends you’ve identifiedInclude (3) references;Each annotation should include the following:The purpose of the workA summary of its contentThe audience type for whom the work is writtenThe material’s relevance to the topicAny special or unique features about the materialThe strengths, weaknesses or biases in the material
