CONSULTING REPORT
ASSESSMENT & MARKING GUIDELINES
Page 1 of 2
Subject Title Service Operations Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment
Subject Code MGT800
Lecturer / Tutor Dr Peter Tanswell / Dr Leonid Petrov
Semester 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online July Semester
Assessment Title Individual Consulting Report
Learning Outcome/s 2,3,4 & 5
Assessment type (group or
individual)
Individual
Weighting 35%
Word count 2500 words
Due date Week 12 (end of day on Sunday, 4th November 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online)
Class submission Lecture ☐ Tutorial ☐
Submission type Paper copy ☐ Turnitin V
Consolidated Learning Portfolio Each week you should prepare a learning
portfolio. This should be completed for
weeks 1-10 and a consolidated portfolio
submitted as an appendix with your
consulting report (optional)
☐
Format / Layout of Assessment
(details of what to include)
(cross the appropriate check
boxes)
Consulting Report:
ICMS Cover Page
Table of Contents
Synopsis / Executive Summary
Introduction
Findings
Conclusion
Recommendations
Reference List
Appendices
v
v
v
v
v
v
v
v
v
v
Assessment instructions
(clear, succinct, without repetition)
This project focuses on a critical analysis of an
organisation’s service quality, evaluation of any quality
gap, and recommendations to improve the organisation
service competitiveness.
CONSULTING REPORT
ASSESSMENT & MARKING GUIDELINES
Page 2 of 2
Working on you report, you are expected to complete
the following steps:
✓ Select a service organisation of your choice, collect
background information (via annual reports, web, etc.)
✓ Critically evaluate its existing service operations and
their impact on product offerings, strategy, and
approaches to customers
✓ Identify 2-3 main quality gaps/problems/challenges
✓ Using the information above, make recommendations
(i.e. action plans) to improve its service operations
quality and competitiveness.
✓ Support your recommendations with theoretical
frameworks and examples.
*Submit your report via Turnitin.
*Examples of service firms may include (but not limited
to): medical clinics, health care providers, call centres,
retail stores, schools and universities, hotels, child care
providers, financial services, banks, etc.
*For in-text citation and referencing style you need to
follow the ICMS Style Guide (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online) – on the Moodle.
Readings for the assessment
(instructions where they can be
found e.g. MyAthens database,
Moodle etc.)
✓ Lecture notes (Moodle)
✓ Prescribed textbook and recommended readings
(Subject Outline)
✓ MyAthens (EBSCO Discovery) database
Grading Criteria / Rubric The core dimensions for assessment of this report are:
➢ Clarity and consistency of discussion (facts, findings,
and recommendations should be presented clearly)
➢ Depth and breadth of theoretical and conceptual
analysis (application of theories must be justified).
➢ Synthesis of ideas and relevance to practice
(recommendations must be based on relevant
operations management theories and lead to
improvement of discussed operations)
➢ Structure of the report must be clear and logical.
Refer to the marking rubric for details
Access Control Methods
Security Question (60 points) Research some of the access control methods that are utilized within your organization. For example, does your organization leverage public key infrastructure (PKI), key card authentication, or login hours? If you are not currently working, what access control methods have you seen, and how effective were the control methods? Explore the […]
