We went over networking, communication and information security in week 3, taking a special focus on organizational learning theories and technology. This week we will take a look at the question “Does IT Matter and Business Processes”? we will also look into Organizational Transformation via the Balanced Scorecard. By the end of the week, you should be able to:
- define the productivity paradox and explain the current thinking on this topic;
- evaluate Carr’s argument in “Does IT Matter?”;
- describe the components of competitive advantage;
- describe information systems that can provide businesses with competitive advantage;
- define the term business process;
- understand the tools of documentation of business processes;
- identify the different systems needed to support business processes in an organization;
- explain the value of an enterprise resource planning (ERP) system;
- explain how business process management and business process reengineering work; and
- understand how information technology combined with busin
